top of page

Frequently asked Questions 

  • Do I need to be present during the junk removal process?
    No, you do not need to be present during the removal process. We can coordinate with you to arrange a convenient time for access to the property.
  • How quickly can Excess Junk Removal remove my junk?
    Our team is dedicated to providing fast and efficient service. We typically can remove your trash within 24-48 hours after being contacted.
  • What are your hours of operation?
    We work both weekends and weekdays and can generally be reached at 267-300-7789 between the hours of 7:30 am - 7:30 pm. You can also Book Online at any time of day or evening.
  • Does Excess Junk Removal offer online payment options?
    Yes, Excess Junk Removal offers online payment options for your convenience. We accept all major credit cards, as well as PayPal, Venmo, and other online payment methods. Simply let us know that you would like to pay online when you schedule your service, and we will provide you with the necessary information to complete your payment securely and easily. If you have any questions or concerns about our online payment options, please do not hesitate to contact us at any time. We are always happy to help our customers in any way that we can.
  • Do I pay upfront or after service?
    At Excess Junk Removal, we require payment upon completion of our services. We accept cash, check, all major credit cards and most other current forms of online payments. Our team will provide you with a final quote before beginning the removal process, so you know exactly what to expect in terms of pricing. We strive to provide transparent pricing and excellent service to all of our clients. If you have any questions about our payment policies, please don't hesitate to contact us.
  • How much is it going to cost to get rid of my junk?
    At Excess Junk Removal, we understand that every junk removal job is unique, and therefore, we provide personalized quotes for each project. Our pricing is based on the volume of junk to be removed, the type of junk, and the difficulty of the job. To receive an accurate estimate, we offer free on-site consultations where our team will assess the junk to be removed and provide a no-obligation quote. Our pricing is always transparent, and there are no hidden fees or charges. We strive to provide affordable and competitive rates to fit your budget. Contact us today to schedule your free consultation and get a quote for your junk removal needs.
  • Should I tip the junk removal team?
    Tipping is not required, but it is always appreciated. Our team works hard to ensure that your junk removal experience is smooth and hassle-free. If you feel that they have gone above and beyond your expectations, feel free to show your appreciation with a tip. However, if you choose not to tip, our team will still provide the same level of exceptional service.
  • How do you dispose of the items you remove?
    We prioritize environmentally responsible disposal methods such as recycling, donation, and proper disposal at licensed facilities.
  • Do you offer cleaning services after junk removal?
    Yes, we offer cleaning services to ensure your space is left tidy after the removal process. Broom swept floor. or raked clean.
  • How do I book a service with Excess Junk Removal
    You can book a service with Excess Junk Removal by calling our customer service line at 267-300-7789 or by visiting our website and filling out the online booking form.
  • What types of items can you remove?
    We can remove almost any item; even old vehicles refer to our Services page.
bottom of page